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Returns & Exchanges
What is the eligibility criteria for returns or exchanges?
- You may initiate a return or exchange within 14 days of delivery.
- Items must be in their original condition without signs of wear or damage and in their original packaging.
How can I initiate a return or exchange?
- To initiate a return or exchange, please contact our customer service team within 14 days of receiving your order. You can reach us via email at info@ministoryco.com or through our contact form on the website.
- Please provide your order number and details of the item(s) you wish to return or exchange.
Who is responsible for return shipping costs?
Customers are responsible for return shipping costs. Please note that shipping fees are non-refundable.
How will refunds and exchanges be processed?
- Once we receive your returned item(s) and verify their eligibility, we will process a refund to the original method of payment within 3 business days.
- Exchanges will be processed promptly, and replacement item(s) will be shipped out as soon as possible.
Are there any exceptions to the return policy?
If you believe your item is defective or damaged upon receipt, please contact us immediately for assistance. We will work with you to resolve the issue promptly, and return shipping costs will be covered by us.
Still need help?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@ministoryco.com